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FAQ

If you are a private customer placing a small or one-time order, please call us at +372 5348 8294 — it’s faster and more convenient. If you represent a company or wish to place a larger order, please send an e-mail to order@natakatab.ee including the products, quantities, flavors/fillings, design, date, time, and contact details.

  • Products: cakes, pies, snacks, salads, desserts.
  • Quantity and size: cake weight/diameter, number of portions, or pieces.
  • Flavor/filling: classic, chocolate, berry, savory, etc.
  • Design: text, berries/flowers, “naked” cake, photo print, etc.
  • Date and time window for pickup or delivery.
  • Delivery address and contact phone number.
  • Budget (optional) and preferred payment method.

Yes. Send us a photo or link. We will adapt the design and confirm the final appearance and price before production.

  • Catalog cakes: 1–2 days.
  • Custom design / photo print: 2–3 days.
  • Mini pies, snacks, salads, desserts: 1 day (sometimes the same day).

Urgent orders are possible upon agreement.

Whenever possible, yes. Please call or write to us and specify the desired time. Urgent orders may include an extra fee.

  • Delivery window: 07:00–13:00.
  • Delivery available in Kohtla-Järve and nearby areas; exact time is agreed upon confirmation.
  • Free delivery may apply during promotions or for large orders.

Yes. Pickup address: Endla 4, Kohtla-Järve. Mon–Fri 06:00–11:30; after 11:30, pickup is available at the Vahtra Loomekeskus reception. Saturdays by agreement.

  • By invoice — prepayment: after confirmation, we’ll send an invoice by email.
  • By card — prepayment: pay on-site before pickup.
  • By cash — prepayment: pay on-site before pickup.
  • By cash upon delivery: pay the courier in cash.
  • By card upon delivery: pay the courier by card.

Invoices and documents are available for business clients.

For custom orders — yes (usually 30–50%). For standard items — no, payment can be made upon receipt.

Small changes are possible before production begins. Canceling a custom order after production starts may incur actual costs or the prepayment amount.

  • Cakes and desserts: +2…+6 °C, serve slightly chilled.
  • Hot dishes and pies: best enjoyed the same day; reheat at 150–160 °C for 5–8 minutes.

Yes. Please inform us in advance if you need a lactose-free, nut-free, gluten-free, or halal version. Availability depends on the recipe.

Yes. Send us a high-quality image. The usual production time is 2–3 days.

Yes: canapés, tartlets, mini sandwiches, salads (Olivier, Mimosa, herring under a fur coat, Caesar, etc.), as well as hot dishes for events.

Yes. Upon request, we can prepare a small tasting set of sponge and filling samples before a large order.

Endla 4, Kohtla-Järve, Ida-Viru County. Pickup and delivery are available.

Yes. We prepare sets for corporate meetings, coffee breaks, and family celebrations. Invoices and documentation are provided if needed.

Please check your Spam folder. If there’s no reply within one business day, write to order@natakatab.ee or contact us via the contact page.

  • Cakes: at least 2 days in advance.
  • Snacks and salads: 1 day in advance.
  • Custom designs or large orders: 3–5 days in advance.

The information you provide is used only to contact you and process your order. We do not share data with third parties and comply with GDPR regulations.

Yes. If you select “cash upon delivery” or “card upon delivery,” payment is made directly to the courier.

Please let us know as soon as possible. If production hasn’t started yet, we can reschedule the date and time at no extra cost.

After we confirm it by phone or email. You can always ask us to check the order status.

Door-to-door delivery, personal handover of the order, and confirmation of receipt. For distant locations, the delivery fee is agreed separately.

Yes. Specify the recipient’s address and wishes. We can keep the price confidential and include a greeting or card.
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